SIS: What Did You Say? Mastering Communication in Challenging Work Relationships

Event Time

Originally Aired - Tuesday, May 21 8:00 AM - 10:00 AM

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Event Location

Location: George R. Brown Convention Center, Level 3, 351D


Event Information

Description:

A ticket is required for participation in this small interactive session. Register online here.

This interactive session will review the dynamics of communication challenges in the workplace setting, demonstrate challenges, and practice skills in small groups to improve positive working relationships. The faculty will discuss common communication challenges that we face as providers. Attendees will also discuss how to recognize triggers and how to respond to them. The session will cover relationship-centered communication skills for challenging interactions using evidence-based practice. Finally, attendees will learn about how self-reflection, anticipation of biases, and inclusivity play a role in positive work relationships.

Learning Objectives:

At the conclusion of this session, participants should be able to:
⦁ Reflect on personal hot buttons in challenging conversations at work and apply tools for skillfully engaging
⦁ Consider hierarchy and biases within healthcare teams and learn strategies for establishing psychological safety and effective partnership
⦁ Practice gaining perspective through open-ended question-asking, active listening, and responding with compassion
⦁ Apply tactics for inclusivity and allyship in challenging conversations with colleagues

CME Number: H24127

Type: CME


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Accreditation

  • AAPA Category 1 CME – 2

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